A business phone system that works anywhere
Cloud VoIP and hosted phone systems for SMEs across Bury, Manchester and the North West. Connect desk phones, laptops and mobiles, with call handling planned around your team and support from our Bury base.
One number. Every device. Wherever your team is
The UK's old copper phone network is being switched off, and stiff on-site phone systems no longer match how SMEs work. A cloud VoIP system moves your calls online — so your team can answer the company line from a desk phone, laptop or mobile, whether they're in the office, at home or out on a job.
- Make and take calls from anywhere with an internet connection
- Smart call routing, voicemail-to-email and auto-attendant menus
- Review users, equipment and running costs before choosing a plan
- Easily add a handset or user as your business grows
Everything you need to stay connected
Set up, ported and supported by a local team — not a faceless call centre.
Hosted cloud VoIP
A fully hosted system with no bulky hardware to maintain on site — just clear, reliable calls delivered over the internet.
Desk phones & apps
Physical handsets, desktop softphones and a mobile app — your team picks the device, the company line follows them.
Number porting
Plan the transfer of your existing business numbers. We check the details with you and coordinate the move with the providers involved.
Smart call handling
Auto-attendant menus, hunt groups, out-of-hours routing and voicemail-to-email so the right call reaches the right person.
Microsoft Teams integration
Bring calls into Microsoft Teams so calling, chat and meetings all live in one familiar place.
Local support & setup
We design, install and support your system from Bury — with the same fast, friendly helpdesk that backs our IT clients.
What to include in your business phone system quote
Start with how your team answers calls, then check the equipment, connection and support behind the proposed system.
Users and call flow
List who needs a desk phone, headset or mobile app. Explain how calls should reach reception, groups, voicemail and staff working away from the office.
Connection and changeover
Check broadband, office networking and power requirements. List the numbers you want to transfer and agree how calls will be handled while the change is taking place.
Costs and ongoing support
Compare equipment, installation, licences and call charges. Clarify support coverage, optional extras, VAT and which costs are one-off or recurring.
Use our small business phone systems buying guide to compare options, or discuss your phone requirements. For Manchester-specific setup and support, see business phone systems in Manchester.
Phones and IT from one trusted local team
Because we look after your network too, your phones and your technology work together — and you've only got one number to call when you need help.
Phone system questions, answered
What is the PSTN switch-off and does it affect us?
The UK's old analogue and ISDN phone network is being retired, so if your lines still run on it you will need to move to a modern digital (VoIP) system. It affects most businesses that have not already switched. We review your existing lines and connected equipment, then agree a migration plan and the steps needed to reduce disruption. You can see how long is left on our PSTN switch-off countdown.
What is a cloud VoIP phone system?
VoIP (Voice over IP) carries your calls over your internet connection rather than a traditional phone line. A hosted, cloud-based system means there's no bulky hardware on site to maintain — your phone numbers, voicemail and call routing all live in the cloud, so staff can make and take business calls from a desk phone, laptop or mobile app, wherever they are.
Can we keep our existing phone numbers?
We can help transfer existing business numbers to your new system. We check the numbers and account details with you, confirm transfer arrangements with the providers involved and agree how calls will be handled during the change. Availability and timing depend on the existing service and the transfer process.
Is VoIP suitable for hybrid and remote teams?
It's ideal for them. Staff can answer the company line from home, the office or on the move using a softphone app on their laptop or mobile. Calls can hunt between locations, and your customers simply see one professional business number — they never know whether someone is at their desk or working remotely.
Does a VoIP system integrate with Microsoft 365 and Teams?
Yes. We can integrate your phone system with Microsoft Teams and 365 so calls, chat and meetings sit in one place, and contacts and presence stay in sync. It's a natural fit if your business already runs on Microsoft 365.
What happens to our phones if the internet goes down?
Cloud call routing can support diversion to mobiles or another site when it is configured as part of your setup. Desk phones still need working power and connectivity, and mobile apps need a suitable connection. We discuss fallback arrangements and review your broadband and network so you understand what happens during an outage.
Will a cloud phone system save us money?
It depends on your current service and the setup your team needs. Compare user licences, handsets or headsets, call charges, installation, number transfers, connectivity and support. Ask whether prices include VAT and which items are one-off or recurring. We review your existing costs and requirements before recommending a system; savings are not guaranteed.
Connect the rest of your technology
Microsoft 365
Email, Teams, SharePoint and OneDrive — the perfect partner for a Teams-integrated phone system.
Learn moreIT Support
Reliable networks and proactive monitoring — the solid foundation every VoIP system needs.
Learn moreSavvy Secure®
Keep your communications and data protected with our managed cyber security suite.
Learn moreWe install and support business phone systems across Bury, Manchester, Bolton and across the North West.
New to VoIP? Read our guide to the best business phone systems for 2026 and the PSTN switch-off.
Local IT support across Greater Manchester & Lancashire
We support businesses on-site and remotely throughout the North West. Find your nearest location below.
Business Phone Systems in the towns we cover
Explore business phone systems in Manchester or choose your area below. Each local page explains hosted VoIP and support for your team:
Ready to upgrade your phones?
Tell us how your team handles calls. We will review your users, numbers, equipment and connectivity, then explain the proposed setup and costs.